Before you set off
Delivery, without the guesswork.
Check the delivery information for your destination before planning around an arrival date.
SHIPPING & DELIVERY INFORMATION
Shipping & Delivery
We are a small Australian team processing orders manually. Please review the estimated delivery timeframes below before placing your order.
2–3
DAYS
Order processing before dispatch.
7–21
WORKING DAYS
Typical estimated delivery timeframe.
AU + INTL
DELIVERY
Australia and selected overseas destinations.
Please note: Delivery timeframes are estimates only. Remote locations, customs, local delivery networks and other circumstances outside our control may cause delays.
BEFORE YOU CONTACT US
Order Updates & Tracking
We do not provide tracking numbers as a standard practice. Please allow your order to travel within the stated delivery timeframe before requesting an update.
If your order has not arrived within 21 working days, please contact us with your order number. Where available, we can provide a tracking update.
SHIPPING OPTIONS
Delivery by Destination
Review the available shipping information for Australia, New Zealand and selected
international destinations.
AUSTRALIA
Australia Shipping
Australian orders may be delivered by Australia Post or another courier service. Delivery times may vary depending on the delivery network and destination.
SHIPPER
Australia Post / Local Courier Service
ESTIMATED TIME
7–21 working days
Remote deliveries: Certain remote destinations may take additional time, so please allow up to 21 working days.
NEW ZEALAND
New Zealand Shipping
FlyHugz ships to New Zealand. Orders may be dispatched from different fulfilment centres depending on the destination and product availability.
SHIPPER
NZ Post / Courier IT
ESTIMATED TIME
7–21 working days
Rural deliveries: Certain rural destinations may take additional time, so please allow up to 21 working days.
INTERNATIONAL
Worldwide Shipping
FlyHugz ships to selected international destinations from different fulfilment centres depending on location and product availability.
DESTINATION
Selected worldwide destinations
AVERAGE SHIPPING TIME
About 7–21 working days
Customs & international delivery: Customs processing and additional delivery time to overseas locations are outside our control.
NEED HELP?
Contact Our Team
For order issues, email us with your order number and details of the issue. For urgent questions or faulty items, please include clear photographs and a video where appropriate.
Due to a high volume of scam calls, we do not respond to calls or voice messages. Email is the quickest way to reach our team.
For further information about shipping, delivery and customer responsibilities, please refer to our Terms & Conditions .