A little clarity before you go.
Find help with choosing a pillow, ordering, delivery and customer support.
Can I order a travel pillow now?
Our new travel pillow collection is being prepared. Please contact us to check availability. Order only when a product shows its price, options and purchase information.
How do I choose a travel pillow?
Compare shape, dimensions, filling, cover material and packing size. Read the care instructions. Our pillow buying guide is a useful place to start.
What currency are prices shown in?
Prices on FlyHugz AU are shown in Australian dollars (AUD).
Which payment methods can I use?
Available payment methods will be shown at checkout when ordering is available. Please contact us if you need to confirm a payment option before ordering.
How long does delivery take?
Our published delivery information allows 2–3 days for processing and estimates 7–21 working days after dispatch, depending on destination. Check the delivery page and confirm your specific item before ordering for a trip. Estimates are not guaranteed arrival dates.
How much is delivery?
Check the delivery charge for your destination before confirming an order. If a rate is not shown, ask us to confirm it. See our delivery information for more details.
Where can I ask about an existing order?
Use the contact form and include your order number. Our delivery page explains the standard delivery window and when to request a tracking update.
Can I return or exchange an item?
Please read the returns and exchanges sections of our Terms & Conditions, then contact us with your order number and the details of your request.
What if my item arrives faulty?
Contact us with your order number and a clear description of the problem. Include photographs or a short video where useful so we can understand the issue.
How can I contact you?
Email sales@flyhugz.com.au or use our contact form. We provide support electronically; calls and voice messages are not monitored.
Where can I read about privacy or request account deletion?
See the privacy section of our Terms & Conditions. To request account deletion, contact us electronically through our contact page.
Still have a question?
Tell us what you need. We’re happy to help you check the details.