Description:

Description:
Jaquie Scammell makes customer service engaging and effortless. As Australia s leading customer service expert, she helps businesses remember that great service is simple, and a service interaction is an opportunity to elevate the ordinary moments in a day. She is the founder of ServiceQ, a company that creates training programs and experiences to help business achieve its potential through conscious leaders, engaged employees and loyal customers. Over 20 years, Jaquie has worked with thousands of frontline employees and their leaders from a variety of industries, including healthcare, mining and resources, finance, retail and energy, as well as stadiums and sports organisations. She is the author of Service Mindset and Service Habits.